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The property sector commits itself to the implementation of a Transformation Charter. This commitment was made noting that: Despite significant progress since the establishment of a democratic government in 1994, South African society, including the property sector, remains characterised by racially based income and social services inequalities. This is not only unjust but inhibits South Africa’s ability to achieve its full economic potential.

The Estate Agency Affairs Board

The role of the Board is neither to protect the regulated industry nor to protect consumers at all cost. Instead, the role of the Board is to protect the public interest. Protecting the public interest means assuring every individual's right to justice and equal treatment whether that individual is a consumer or estate agent practitioner. The Board must, therefore, use its best efforts to achieve fair and impartial enforcement of the law.
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